Client Communication

Effective client communication is the cornerstone of any successful conveyancing practice. At My Legal VA, we provide professional and responsive communication support that ensures your clients, estate agents, and lenders stay informed and reassured throughout the conveyancing process.

What We Offer

1. Managing Client Inquiries with Professionalism

Our virtual assistants are skilled at handling client inquiries with efficiency and care. Whether it’s addressing concerns, explaining processes, or providing reassurance, we represent your firm with the highest level of professionalism.

2. Taking Calls from Clients, Estate Agents, and Lenders

We manage calls on your behalf, ensuring all parties involved receive timely and accurate updates. From resolving queries to coordinating with third parties, we ensure seamless communication between all stakeholders.

3. Providing Timely Updates on the Conveyancing Process

Keeping clients informed about the status of their transactions is essential. We proactively provide updates, ensuring clients always know the progress of their case, minimising unnecessary follow-ups and enhancing trust.

4. Answering Client Queries and Providing Status Advice

We handle a wide range of client queries, from general questions to detailed updates about their transactions. Our team is trained to offer clear, concise advice, keeping clients and other parties informed every step of the way.

5. Assisting Clients with Protocol Forms

Navigating protocol forms can be challenging for clients. We assist them in completing forms like the Property Information Form (TA6) and the Fittings and Contents Form (TA10), answering any questions that arise to ensure accuracy and compliance.

  • Exceptional Representation: Our team acts as an extension of your firm, maintaining your professional image in every interaction.
  • Improved Client Experience: We ensure clients feel valued, heard, and informed, fostering trust and satisfaction.
  • Time Savings: By handling communication tasks, we free up your team to focus on complex legal work and case strategy.

Contact Us

Streamline your client communication with the expert support of My Legal VA. From managing inquiries to providing detailed updates, we ensure your clients receive the attention and care they deserve. Contact us today at info@mylegalva.uk to learn more about our services or schedule a consultation. Let us help you create a client experience that stands out.